The Registrar of the Joint Admissions and Matriculation Board (JAMB), Professor Segun Aina, says the board has held a series of engagements with examination stakeholders and government agencies to improve service delivery, strengthen accountability and enhance candidates’ experience. Aina disclosed this in a post on X while reflecting on the…...
The Registrar of the Joint Admissions and Matriculation Board (JAMB), Professor Segun Aina, says the board has held a series of engagements with examination stakeholders and government agencies to improve service delivery, strengthen accountability and enhance candidates’ experience.
Aina disclosed this in a post on X while reflecting on the activities of the board during the Global Customer Service Week, themed “Going the Extra Mile”.
He said the engagements were aimed at making JAMB more responsive to the needs of candidates and other stakeholders.
In what he described as the week’s biggest engagement, Aina said he met with Computer-Based Test (CBT) centre operators nationwide alongside the board’s zonal directors and state coordinators to address their concerns and identify ways to improve candidates’ experiences from registration to examination day.
The registrar also held strategic discussions with the Accountant-General of the Federation on strengthening payroll administration, financial management, remittances and fiscal accountability.
He said a meeting with the Executive Chairman of the Federal Character Commission focused on fairness, equal opportunity and access for Nigerians, with the board reaffirming its commitment to federal character principles.
Aina further disclosed that he held talks with the Director-General of the National Orientation Agency on a proposed partnership to combine the agency’s grassroots reach with JAMB’s access to millions of young Nigerians.
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According to him, the collaboration is expected to promote accurate information and examination integrity.
The registrar also announced the inauguration of a committee to assess underage candidates, adding that he had joined its screening panels, with interviews for the 2026 cohort already underway.
He said the board had also engaged technology partners, both existing and prospective, to explore solutions that would make its services faster, simpler and more reliable.
Aina said the engagements shared a common objective of improving the board’s operations and strengthening its focus on the people it serves.
“Every engagement had one goal: a more responsive, efficient and people-focused JAMB for #ThePeopleWeServe,” he stated.