Tenants battling landlords find help in short supply from province
Scott Billeck 14 minute read 6:00 AM CDT
For nearly three years, Quincy Houdayer and Avery Helm repeatedly pressed their landlord to address plumbing failures, water damage and other maintenance problems at their West Broadway apartment, with records showing some issues persisted until the couple turned to the Residential Tenancies Branch.
Emails and text messages between the tenants, Clearwater Management and the RTB reviewed by the Free Press document recurring leaks and flooding, periods without heat or hot water, concerns about mould and basement conditions and repeated followups from the couple seeking repairs.
“Most of the experiences we’ve had with them can be boiled down to, like, they either are very dismissive about it, they act like it’s not their problem… or they will just fully, blatantly ignore you,” Helm said, adding that the only way to get Clearwater to respond was to threaten going to the RTB, a provincial government agency.
RTB data obtained by the Free Press also shows 13 orders involving the three-building complex at 193-197 Furby St. in 2026 alone. All but one favoured the tenant, while the remaining order ruled in favour of both the tenant and landlord on different items.