An example of a Revolut customer conducting an in-app call. Image: Revolut
‘We can confirm that all our customers’ money and data are safe,’ Revolut said in a statement.
A disruption to Google Cloud’s services in Western Europe is understood to have affected a number of companies in the region, including UK fintech giant Revolut.
According to an incident status, Google noticed issues in its “europe-west2” region early today (20 October). “Due to a power event we had suffered an outage,” the company said.
“Google Cloud services are unavailable in europe-west2-b zone. Some services in europe-west2 region may experience elevated errors and intermittent network issues,” it added.
Revolut is facing disruptions across its services, including with ATM withdrawals, card payments, stock trading, ID verification, live chat support and merchant transactions.
In a statement to SiliconRepublic.com, the company confirmed that its service disruptions were linked to the Google Cloud outage.
“We can confirm that all our customers’ money and data are safe. We’ve been working to fix the issue since it was identified this morning and apologise to anyone affected and for any inconvenience caused,” the company said. The company has roughly 3.4m customers based in Ireland.
Meanwhile, according to Downdetector, several other organisations, including Lloyds Bank, HSBC, Royal Mail, Rightmove, DPD, BT, Cloudflare, Screwfix and Spotify are also facing an uptick in service disruptions.
The latest hit to its services comes just a month after a data breach involving Revolut led to around 680 account holders’ personal information being leaked.
Explaining the incident, Revolut said that it disclosed customer data to an unauthorised fraudulent party after receiving requests for information from an email with a government agency domain. The company mistakenly fulfilled the data requests before realising that the sender was phishing for data, it said.
12 of the affected account holders were based in Ireland. Days after the incident, a group of hackers claiming responsibility for the incident, demanded a ransom of $3m in Monero, a cryptocurrency, from the fintech.
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