Accion Microfinance Bank has successfully hosted the South-West edition of its Regional Customer Forum in Sango-Ota and Ibadan, reaffirming its commitment to strengthening relationships and delivering financial solutions that support individuals and businesses.
The forums brought together customers, members of the Bank’s leadership and staff for direct conversations on their experiences, evolving financial needs, service delivery and solutions available to support their personal and business goals.
Speaking at the Sango-Ota forum, Taiwo Joda, managing director/chief executive officer of Accion Microfinance Bank, reaffirmed the Bank’s commitment to delivering customer-focused financial solutions, noting that meaningful customer engagement remains central to the Bank’s strategy for sustainable growth.
He explained that the Regional Customer Forum was designed to provide a platform for open dialogue, allowing the Bank to better understand customers’ evolving needs and gather valuable feedback that will help shape future products, services, and customer experience initiatives.
“We recognize that the financial landscape is constantly evolving, and customer expectations continue to change. To remain relevant and effective, we must continuously improve our service delivery, embrace innovation, and create solutions that truly meet their needs,” he said.
Speaking on the significance of the engagement to the region, Regional Bank Head, Ebenezer Adeoye, noted the Bank’s dedication to supporting businesses and communities across the South-West.
“The South-West region continues to demonstrate remarkable entrepreneurial potential. Engagements like this allow us to better understand the realities our customers face and respond with solutions that truly make a difference. We remain committed to listening, adapting, and delivering services that not only empower businesses but also improve everyday financial experiences.”
Chima Ukwuoma, the digital channel manager, Accion Microfinance Bank, also took customers through the Bank’s digital products and channels, highlighting how the solutions can provide greater convenience and accessibility for everyday banking activities.
In Ibadan, the Chief Commercial Officer, Accion Microfinance Bank, Mr. Stephen Olalere, appreciated customers for their loyalty and longstanding relationship with the Bank.
“At Accion MfB, our customers are more than account holders; they are valued partners in our journey. Every interaction gives us an opportunity to better understand their aspirations and identify new ways to support their personal and business growth” he said.
Stephen Emola, the Area Manager, presented the Bank’s financial solutions, highlighting how customers can leverage the products to meet their personal and business needs.
The forums featured interactive question-and-answer sessions, giving customers the opportunity to share their experiences, raise concerns and make recommendations directly to the bank’s leadership.
Speaking on the value of the engagement, one of the participating customers expressed appreciation for the Bank’s consistent support to small businesses.
“Accion MfB has been a valuable financial partner in my business journey. The support I have received has helped me meet important business needs and continue to grow. Having the opportunity to speak directly with the Bank’s leadership today also shows that the relationship goes beyond transactions.”
Another customer commended the initiative, describing it as a demonstration of the Bank’s willingness to engage openly with its customers.
“What I appreciate about this forum is the opportunity to speak openly about our experiences and have the Bank listen directly. It is encouraging to know that customers can share their concerns, ask questions, and make suggestions directly to management. I believe conversations like this can help improve the way the Bank serves us.”
In recognition of their loyalty and longstanding relationship with the bank, several long-standing customers received special appreciation gifts during the event. Every customer in attendance also received commemorative gifts as a token of appreciation for their continued trust and support.
The forums form part of Accion MfB’s 20th anniversary activities and its wider customer engagement efforts across Nigeria. Through the initiative, the Bank continues to create direct channels for customers to share feedback while connecting them with financial and digital solutions designed to support their needs.
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Chinwe Michael is a Nigerian business journalist and media professional with over 4 years of experience covering companies, financial markets, banking, fintech, economic policy, financial inclusion, and corporate affairs. She currently leads the Companies & Markets desk at BusinessDay, where she drives coverage of Nigeria’s corporate and capital markets, translates complex financial data into accessible stories, and mentors younger journalists. Prior to that, she was the head of the financial inclusion/fintech desk. With a background in banking and finance and extensive experience in media and communications, Michael has developed expertise in financial journalism, economic analysis, investigative reporting and market intelligence. Her work examines how monetary policy, corporate performance, capital flows, technology, and regulatory decisions affect businesses, investors, and households. She was selected from about 3,000 applicants as one of 20 journalists for Cohort 4 of the MTN Media Innovation Programme, gaining exposure to new approaches to journalism, technology, and media innovation. Her international journalism experience and engagement with professionals across Russia, Dubai, Saudi Arabia, and others in different sectors have further broadened her understanding of global communication and development.
