ServiceNow Announces New AI Agent Services With Nvidia

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The new updates are “designed to bring governance and security across every layer of AI agent execution,” the company said in a news release Wednesday (Oct. 21).

“People are turning to personal AI agents to get things done. These AI agents do more than answer questions: they plan work, use apps and systems, write code, and take actions with limited human involvement,” the release said. “This innovation creates significant opportunities for productivity, but also introduces a fundamental challenge of ensuring AI agents only act within their authority.”

The new offerings include Arc, a “personal long-running AI agent” that can handle everyday work and is governed by the ServiceNow Super Intelligence Control Tower and enforced with Nvidia OpenShell. This lets the agent work independently with the enterprise still in control, the news release added.

Beyond that, Nvidia’s OpenShell and BlueField data processing unit enforcement layers will be able to read ServiceNow’s recently announced AI Passport tool to validate what AI agents, including Arc, are permitted to access or execute, ServiceNow said.

“ServiceNow and Nvidia have been building toward the same vision for years. As AI agents take on more autonomous tasks, governance and security have to extend to everything they touch,” said Jon Sigler, executive vice president and general manager of the AI Platform at ServiceNow.

“Arc is the first personal AI agent built for everyday work and governable by IT through the Super Intelligence Control Tower and Nvidia OpenShell,” Sigler added. “Nvidia software and hardware will also read AI Passport, so different technology layers know what an AI agent should be allowed to do. This helps give enterprises the trust needed to scale autonomous AI with confidence.”

Research by PYMNTS Intelligence has shown consumers have varying levels of trust when it comes to the types of tasks they let AI agents perform.

While 56% of consumers will permit an agent to search and compare products, and slightly more than half will let it manage their loyalty program, just 35% of consumers will allow an agent to access their saved payment credentials, according to the report.

“Still, most consumers say they would let agents make purchases for them if the right guardrails are in place,” the report said.

Another PYMNTS Intelligence report, “From Assistive to Agentic AI: Consumers Wade into Autonomous Commerce,” found that although consumers are interested in AI-native commerce, their trust remains rooted in familiar payment credentials and credit card networks.