NAMYANGJU — An artificial intelligence tool developed in-house by the city of Namyangju, Gyeonggi Province, has become an essential work aid for municipal employees within a month of its full rollout. Use of the system, called NAP, has spread well beyond simple question-and-answer tasks into welfare, urban planning, health and other day-to-day administrative work.
The city said on the 16th that an analysis of September usage of NAP, which entered full operation in August, showed 869 actual users, up about 34% from 648 the previous month.
How often staff used the system and the volume of data it processed also rose sharply. Over the same period, the number of queries submitted to the AI for work tasks surged 49% to 24,227 from 16,261. Token use for AI computation and processing climbed 44.1% to 428.94 million from 297.64 million, underscoring strong demand within the administration.
The jump indicates that civil servants' use of AI has moved past initial curiosity and taken root in actual administrative work. Early use centered on simple information searches, but staff have since expanded rapidly into more advanced tasks such as drafting reports, organizing and reviewing work materials, and analyzing large files.
The range of fields has also diversified, spanning welfare and care services, public health, urban planning and construction, property management, sports and general administrative support.
The city expects that efficiency gains from accumulated experience with AI will lead to faster decision-making and better administrative services. It aims to significantly raise the quality of public-facing administration by providing policy information to residents in a timely manner and responding quickly to complex requests.
"We will share examples of outstanding AI use by our staff and actively gather feedback from the field to continuously upgrade NAP's performance," a Namyangju city official said. "We will expand support so that AI technology leads to real administrative innovation and service improvements that residents can feel."