SCoR launches ‘Jan Samvad’ to identify operational gap

The South Coast Railway (SCoR) organised a ‘Jan Samvad’ campaign at more than 350 railway stations within its jurisdiction on Thursday, as part of its major outreach initiative to strengthen direct communication with commuters.

The drive witnessed the participation of over 220 officers, 800 supervisors and staff members. The SCoR authorities noted that the insights gathered from the ‘Jan Samvad’ campaign will serve as a crucial benchmark for identifying operational gaps and executing responsive, passenger-centric improvements across the network.

According to railway officials, more than 17,500 passengers participated in interactive sessions and shared feedback, grievances, and suggestions regarding train operations, station facilities, and passengers’ amenities.

Organised under the leadership of SCoR General Manager Sandeep Mathur, the campaign focused on understanding passengers’ expectations and fostering collaborative solutions to improve travel experiences.

Mr. Mathur also led a cleanliness drive at Visakhapatnam railway station as part of the Swachhata Pakhwada. He interacted with commuters to take stock of the service being offered. Similar activities were undertaken across the zone.

During the interactive sessions, railway personnel educated passengers on safety protocols, responsible travel habits, and the maintenance of hygiene at stations.