Muscat: The Ministry of Heritage and Tourism launched on Tuesday the internal digital platform Itqan along with a package of 14 electronic services for beneficiaries, as part of its efforts to develop the work environment, elevate institutional performance efficiency, and facilitate transaction processing.
The Itqan platform aims to link strategic plans with project execution, enhance data accuracy, and provide senior leadership with a comprehensive, real-time overview of the ministry's performance, thereby supporting decision-making, helping detect challenges early, and monitoring progress toward achieving objectives.
Asmaa Abdullah Al Sinani, Director of Digital Transformation, stated that the launch of the Itqan platform and the new electronic services come within the Ministry of Heritage and Tourism's efforts to advance institutional performance and improve beneficiary experience. She explained that the platform enables linking strategic plans with project implementation and tracking their performance, providing accurate and updated data that supports decision-making, while the electronic services facilitate the completion of transactions without the need to visit the ministry's headquarters.
She added that through these digital solutions, the Ministry of Heritage and Tourism seeks to enhance integration among its departments, establish a culture of transparency and institutional work, and enable employees to carry out their duties with efficiency and clarity, thereby contributing to achieving the ministry's goals and delivering more accessible services to beneficiaries.
The platform provides project managers with tools to plan their projects, track execution, and manage associated risks. It also offers employees clarity regarding tasks while highlighting their contributions toward achieving the ministry's goals, thereby strengthening the interconnectedness of institutional work and the integration of efforts.
The package of electronic services covers four areas, including adventure tourism, tourism establishments, fine arts groups, and caves, allowing beneficiaries to complete their transactions electronically without the need to visit the ministry's headquarters.
The launch of the platform and the new services comes within the framework of the ministry's digital transformation efforts and the development of its work and service ecosystem, contributing to raising the efficiency of internal operations and streamlining procedures for beneficiaries.