The Banking Mohtasib Pakistan has decided 29,001 complaints in favor of customers, involving Rs. 1.2 billion, during the first nine months of 2026.
From January 1 to September 30, the office received 33,625 new complaints, including 5,927 submitted through the Prime Minister’s Portal, according to a statement issued in Karachi.
Banking Mohtasib Sirajuddin Aziz urged customers to protect their financial information, including account details, and avoid sharing it with third parties.
He also warned customers against clicking links on their mobile phones unless they could verify that the links came from reliable and authentic sources.
Aziz advised customers who receive suspicious calls to contact their bank’s helpline immediately and report the incident, including the relevant phone numbers, to the National Cyber Crime Investigation Agency (NCCIA).
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