Qashier launches AI general manager

Available at no additional cost to all Qashier merchants in Singapore, QashierGM lives in QashierHQ, the web and mobile app (Android and iOS) merchants use to manage their sales, payouts, products and staff. Owners can ask it about sales, payouts and products in plain language. Merchants on the Qashier plan also get Crew, a new team chat where staff can bring QashierGM into any conversation by tagging @GM. Malaysia, Thailand and the Philippines follow in November.

Because QashierGM works directly from each merchant's own transactions and settlements, it can do what a general-purpose chatbot cannot: explain, line by line, why a payout is lower than the day's sales, or show which outlet is underperforming this week. Owners get answers grounded in their actual operations, without piecing together reports.

"Most small business owners can't afford a general manager, so they become one after closing, going through reports at midnight," said Christopher Choo, Co-Founder and CEO of Qashier. "QashierGM is the manager they never had. It already knows the business, takes on the routine work and never makes a change without asking. With Crew, it now works alongside the whole team, not just the owner."

The launch follows an open beta that began in September with merchants ranging from single-outlet cafés and shops to multi-outlet chains, with F&B operators the most active. Their most common questions were about sales trends, best sellers and payouts, and with the year-end festive season approaching, many are asking QashierGM to suggest festive promotions built around their most popular items.

Jun Rong, Operations Manager of Coexist Coffee Co., likens using QashierGM to talking to his store managers, only faster. "Running a café means wearing every hat, and the numbers usually wait until after closing. QashierGM already knows our sales, payouts and menu, so I just ask. When we plan a promotion, it suggests ideas based on what our customers actually buy, and nothing changes until I confirm. It feels like having a general manager who's been with us from day one."

QashierGM also takes routine admin off the owner's plate. An owner can ask it to update a price, mark an item as sold out or add a new product, and QashierGM shows a card with exactly what will change and where. Nothing goes live until the owner taps confirm. Multi-outlet operators can compare stores, spot the one underperforming and push a change to every store in one request. Store managers see and change only their own store. Owners can also set alerts in their own words, such as "alert me on any unusual refunds" or "tell me when the first staff clocks in", and QashierGM tells them when it matters.

Crew, included in the Qashier plan and Enterprise plans, gives a merchant's team a work chat of its own, separate from personal messaging groups where messages get lost and former staff keep the history. Owners, managers, kitchen and floor staff get private direct messages, group chats by team or department, and announcements with read receipts. Anyone can tag @GM to check a number, update an item or send a customer an invoice with a payment link. QashierGM acts only with the permissions of the person who tagged it, sends bigger changes to whoever can approve them right in the chat, and posts an update when an invoice is paid. It only sees the conversations it is tagged into.

On a typical day, a floor staff member can mark a dish sold out, a manager can approve a price change from her phone, and an owner can send an event deposit invoice and see it paid, all in the same app. Crew and QashierGM work in all major languages used across the region, including English, Mandarin Chinese, Malay and Thai.

Connectors to third party apps such as Gmail and Google Business Profile arrive in November, extending QashierGM beyond Qashier to supplier emails, customer enquiries and Google reviews. "A good general manager handles the work wherever it lands, not just inside one system," added Choo. "This is the first step."

Qashier processes more than US$1 billion in annualised payment volume for over 25,000 merchants across Singapore, Malaysia, Thailand and the Philippines. The company has been profitable since December 2025 and raised US$6.125 million in Series A+ financing in June 2026. QashierGM is available now to all Qashier merchants in Singapore through QashierHQ on web, Android and iOS, at no additional cost. Crew is included in the Qashier plan and Enterprise plans. Both launch in Malaysia, Thailand and the Philippines in November. To learn more, visit https://qashier.com/sg/