The Metro has the kind of comfort and classic style that make a sofa easy to live with. Its many sizes, seat depths, and fabrics make it easy to tailor to your space. But with prices starting around $2,000, the real question is whether it feels worth the investment once it’s in your home.
A sofa has to earn its place
Buying a sofa is a little like choosing a mattress. You can admire how it looks, but what matters most is how it feels when you settle in at the end of the day. And because a sofa is a major purchase, you want more than a good first impression. You want something comfortable, practical, and suited to the way you live.
The Room & Board Metro sofa makes a strong first impression. It has a relaxed, substantial look, with enough size and upholstery options to work in different rooms. You can choose a standard or deep seat, and the range of configurations means you don’t have to settle for a one-size-fits-all sofa.
The Metro sofa from Room & Board is widely regarded as a comfortable, supportive option that strikes a balance between softness and firmness—medium-soft rather than deeply plush. Its cushions are described as comfortable enough for lounging while still being firm enough to make getting up easy, avoiding the overly sink-in feel some sofas have. It's also noted as the brand's bestselling model, reflecting its broad appeal and consistent, well-reviewed comfort profile.
A sofa can look inviting online and still feel wrong when you sit down. The Metro’s appeal depends in part on whether you like a supportive seat—and whether the size and depth suit the way you lounge.
What you’re paying for
A premium sofa isn’t just about appearance. The price also reflects the frame, suspension, cushions, upholstery, and the choices available to you. The Metro’s selling point is that you can tailor several of those details instead of choosing from a single standard model.
Room & Board offers the Metro in several sizes, including a loveseat and multiple full-size options. You can choose between standard and deep seat depths, a wide range of fabrics, and two leg finishes. The company lists 241 made-for-you fabric options, along with three stocked fabrics.
That flexibility is useful if you’re working around a particular room layout or have strong preferences about how you sit. It also means you’ll want to compare the exact version you’re considering: the fabric and configuration affect the final price, and seat depth can change how the sofa feels.
The construction behind the comfort
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According to Room & Board, the Metro has a hardwood frame and dual Flexolator suspension. The frame provides the sofa’s structure, while the suspension supports the seat. Loose seat and back cushions give it a relaxed look and can be adjusted as needed.
Room & Board says the cushions soften and settle with use. The company also notes that some feather loss is normal, so the cushions may need occasional attention. The Metro is built and upholstered in North Carolina using U.S. and imported materials, according to the company.
Those details help explain how the sofa is made. They don’t tell you exactly how it will feel in your living room, but they give you a better sense of what you’re buying than appearance alone can.
The price depends on your version
The Metro is a premium sofa, and the price varies with the configuration.
Room & Board lists standard sofa options in stocked fabrics at $1,999, $2,199, and $2,399. Made-for-you fabrics start at $1,999, while deep sofas have a different price range.
That gives you a useful reference point, but the price of the sofa you want may be different. Before ordering, check the total for your preferred size, seat depth, and upholstery. It’s the final configuration—not the starting price—that matters.
How it feels in everyday use
The Metro’s comfort is one of its biggest draws, but the reviews suggest that firmness is worth considering.
Reviewers described the sofa as medium-soft and found the cushions comfortable. They also praised the chaise configuration as a place to lounge or share with someone else. Additional reviews emphasized the support the cushions provide, while noting that people who prefer a softer sofa may find the Metro too firm.
In other words, the Metro may suit you if you like a seat that feels supportive rather than plush. If you want to sink deeply into your sofa, it may not be the feel you’re after.
Seat depth is another decision. A deeper seat can give you more room to stretch out, while a standard depth may feel more natural if you prefer sitting upright. And because the Metro has a substantial, traditional look, it’s worth considering how its proportions will fit your room.
If you can, try the configuration you’re considering before you buy. A quick sit can tell you more about firmness and proportions than a product description can.
The trade-offs to keep in mind
The Metro’s main trade-off is its balance of support and softness. That balance is a selling point for some people, but it won’t suit everyone. The cushions also change with use: Room & Board says they soften and settle over time, and some feather loss is normal.
Customization gives you flexibility, but it asks you to make a few more decisions. The size, seat depth, and fabric all affect the sofa you end up with—and the price you pay.
Before ordering, check the warranty, delivery costs, return conditions, and cleaning instructions for your chosen fabric. Those practical details can shape the experience just as much as the sofa’s look and feel.
Who the Metro is for
The Room & Board Metro is worth considering if you want a substantial, classic-looking sofa with a supportive feel and plenty of ways to tailor it to your home. Its range of sizes, seat depths, and upholstery options gives you room to make the sofa your own.
The key is whether you like its firmness. If you prefer a supportive seat, the Metro may be a good fit. If you want a very soft, sink-in sofa, try it before committing.
A sofa this expensive should feel right for your space and the way you use it. Compare the price of your preferred configuration, check the practical details, and—if possible—sit in it first. If it feels comfortable and fits your room, the Metro deserves a place on your shortlist.