OneShield Appoints Terry Brown Chief Insurance Officer

MARLBOROUGH, Mass. — OneShield, whose core systems and AI platform help property and casualty insurers and MGAs modernize how insurance work gets done, has appointed Terry Brown as Chief Insurance Officer. In this newly created role, Brown will work side by side with OneShield’s leadership team and its customers to shape the company’s AI-native capabilities and bring them to market.

Brown brings decades of insurance experience across the agency, carrier, and software sides of the industry. She began her career in the independent agency system, then spent 17 years at Cincinnati Equitable Insurance Company, rising to Vice President of Information Systems. She moved to the software side in 2005, where she led implementation services and product management before being named President at the core systems vendor in 2016. Over the past decade, she has overseen a portfolio of software businesses for a global software company, keeping her in the middle of the P&C core systems market and close to the carriers and MGAs it serves.

“Overseeing a portfolio of software assets teaches you a lot about what makes software businesses work, but nothing beats building a product with a team you believe in, and I am glad to be back at it,” said Brown. “Having spent time in various roles on the carrier side, and then delivering technology systems to carriers and MGAs, I know what it takes for new technology to hold up in daily operations. OneShield has the platform, the customers, and the team to make agentic AI practical for insurers. Getting to do it alongside people I have built with before makes it even better.”

Brown’s appointment reflects OneShield’s conviction that in the agentic era, the model is not the differentiator. The harness around it is, and ours is built by people with decades of insurance and technology expertise. “Terry and I have worked together for close to 20 years, and I have seen her deliver in every seat she has held,” said Tony Villa, CEO of OneShield. “She has worked in an agency, led inside a carrier, and run a core systems company. As we move into the agentic era, that is exactly the experience OneShield needs. Agents can do the work, but someone has to know what good insurance work looks like, and nobody knows that better than Terry.”

The appointment comes as OneShield continues to build AI-native capabilities for underwriting, claims, and billing operations across its P&C insurer and MGA customer base.

OneShield develops and delivers modern, flexible core systems to P&C carriers and MGAs. Built for speed, configurability, and real-world operations, OneShield’s policy administration, billing, and claims products have a proven track record helping insurers modernize without the cost, risk, and timelines typically associated with other vendors. Today, insurers process over $20B in premiums on OneShield platforms.

Learn why insurers trust the OneShield team to deliver at OneShield.com.

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OneShield