Monday.com has launched Harmony, a voice AI platform that calls, qualifies and follows up on sales leads, then hands them to human reps. It uses small, task-specific AI models and claims replies in about 200 milliseconds. It is available in the US, UK, Australia and Singapore.
Monday.com has launched Harmony, a voice AI platform that phones sales leads, qualifies them and passes the best ones to human reps, the company said on Monday. It is aimed at mid-market and large companies in the US, UK, Australia and Singapore.
Harmony runs on voice technology from OneAI, which Monday.com bought in May for $14.1M in cash, according to a company filing. The deal was meant to speed up the launch of voice AI tools, the filing said.
Instead of one large AI model, Harmony uses a set of small models trained on real customer calls. Each handles one job, such as qualifying a lead or dealing with an objection. Because they run largely on Harmony’s own servers, the company says its agents reply in about 200 milliseconds.
“Unlike generic solutions that rely on third-party LLMs, our specialized models and structured logic translate into conversations that sound human and a response time that feels human,” said Vitali Margolin, who leads Harmony.
The platform also dials numbers, routes incoming calls and records consent, using telephony from Twilio. It writes call notes back to CRM systems such as Salesforce and HubSpot. By default, its agents tell callers they are AI, according to Harmony’s website.
Monday.com said Harmony reaches up to 70% of the people it calls, but did not share how it measured this. It did not publish prices.
One early user, UK car finance broker Bright Car Finance, said Harmony helped it close 9% more deals in less than a year. Before, it turned only about 5% of approved applications into finance agreements, because leads went cold.
The launch comes as Monday.com tries to reinvent itself around AI. In July, it said it would cut about 620 jobs, a fifth of its staff, and in June it set up a $200M fund for workplace AI startups.
Harmony enters a busy market. Voice AI startups such as Bland and Vapi have each raised $50M this year.