Eko Power Ltd. says customers who invest in solar energy will not be penalised or disconnected for low electricity consumption.
Mr Abiola Aloba, General Manager, Corporate Communication Unit of Eko Power, said this in a statement on Friday in Lagos.
The company’s clarification followed a complaint by Mr Raphael Awoseyin on Oct. 19, alleging repeated visits by its personnel after installing an 18-kilowatt solar power system at his property.
Awoseyin said that the personnel inspected his prepaid meter over suspicions of meter bypass because it was recording little or no electricity consumption.
He also alleged that the company issued him a disconnection notice and demanded N112,606 as a loss-of-revenue charge.
Aloba, however, said that the company had cancelled the charge in full and withdrawn the disconnection notice, adding that Awoseyin had never been disconnected.
“The ‘Loss of Revenue’ demand has been cancelled in full. It should not have been made, and the customer doesn’t owe us,” he said.
Aloba said Eko Power supported customers investing in alternative energy sources and would not penalise them for reducing their dependence on the national grid.
“Eko Power supports customers who invest in solar. Low electricity consumption is not a reason to disconnect anyone,” he said.
He explained that the customer’s prepaid meter, which had been in service for many years, was found to be faulty during testing.
According to him, the company replaced the meter at no cost to the customer and would not impose back-billing, reconciliation charges or other costs arising from the incident.
Awoseyin said that he relied mainly on solar energy during the day and used electricity supplied by Eko Power as backup at night.
He explained that he briefly switched to the company’s electricity supply to demonstrate that his meter could record consumption.
According to him, the meter recorded consumption during the demonstration, but the company’s personnel returned the following day with a disconnection notice.
Awoseyin said his last electricity token purchase was in July 2026 and that he still had some units remaining.
He alleged that the personnel attributed the low consumption to a faulty meter and demanded N112,606 to recover the company’s alleged revenue loss.
Awoseyin said he offered to have the meter tested but was told that the company needed to recover the amount because it was losing revenue.
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