Croatia introduces online customs service for travellers from 1 November

Travellers bringing goods into Croatia that are subject to import duties will be able to declare them and pay the relevant charges online under a new digital service launching on 1 November 2026.

The Croatian Customs Administration is introducing the eObračun carinskih davanja u putničkom prometu service, known as eODPP, to simplify customs procedures and potentially reduce processing times at border crossings.

The service will allow passengers to check whether goods carried in their personal luggage exceed the applicable duty-free allowances. Where customs duties and other import charges apply, travellers will be able to submit a declaration and pay the calculated amount online before arriving at the border.

Declarations can be submitted up to five days before arrival

According to the Customs Administration, travellers will be able to submit declarations up to 120 hours before their planned arrival at an international Croatian border crossing.

After arriving, passengers must still present themselves and their goods for verification by a customs officer. If no irregularities are identified, the import procedure can then be completed.

The service is intended for travellers entering the European Union through Croatian road, rail, air and maritime border crossings.

Registration will not be required to access the application, which is designed for use on computers, smartphones and tablets. The declaration process involves five steps.

The introduction of the system is intended to make it easier for travellers to understand their customs obligations before reaching the border, while allowing relevant charges to be calculated and paid in advance.

What travellers should know

The online service does not remove the requirement to comply with EU customs rules or guarantee that every crossing will be faster. Customs officers will continue to check declarations and goods, and discrepancies may require further examination.

Travellers should also distinguish between goods subject to import duties and products covered by separate restrictions or allowances, including certain food products, tobacco and alcohol.

The new system is particularly relevant to people entering Croatia from non-EU countries with purchases or other goods that exceed applicable allowances.

Travellers should consult the Croatian Customs Administration for the official application address and current guidance before using the service.