- Safaricom introduced an eSIM management feature on its My OneApp platform, allowing customers to request and track digital SIM applications
- The new functionality lets users initiate, monitor, and activate an eSIM entirely through the app without visiting a physical outlet
- Customers must confirm their smartphone supports eSIM technology before beginning the request process on My OneApp
Elijah Ntongai is an experienced editor at TUKO.co.ke, with more than four years in financial, business, labour and technology research and reporting. His work provides valuable insights into Kenyan, African, and global trends.
Safaricom has added eSIM management capabilities to its My OneApp platform, enabling customers to request, monitor and activate electronic SIM cards through the application rather than handling a physical SIM card.
Source: Twitter
The telecommunications company confirmed that the feature is accessible through the profile section of My OneApp, Safaricom's consolidated digital platform for mobile services, M-Pesa, airtime and data bundles.
Customers can download the app from the App Store or update it to the latest version to access the functionality.
How to Request an eSIM on My OneApp
The process begins in the app's profile section, where users can select the eSIM request option to initiate their application.
After submitting a request, customers can track its progress through the same section before completing activation once the application has been processed.
One key requirement is device compatibility.
Owning a recent smartphone does not automatically mean it supports eSIM technology, so customers are advised to verify their handset's capability before starting the process.
What Is an eSIM and Why Does It Matter?
An eSIM, short for embedded SIM, is a digital SIM card built directly into a compatible device rather than inserted as a removable component.
According to the Global System for Mobile Communications Association (GSMA), the technology supports remote SIM provisioning, allowing users to download and manage mobile subscriptions electronically while maintaining security protections comparable to those of traditional SIM cards.
The technology is compatible with a growing range of smartphones, smartwatches and tablets.
For users, the practical benefits include the ability to activate a mobile subscription without visiting a shop, store multiple mobile profiles on a single device and add international plans more conveniently when travelling abroad.
Safaricom's integration of eSIM management into My OneApp reflects a broader industry trend towards handling more account and subscription processes through mobile applications, reducing reliance on in-person service visits.
Source: TUKO.co.ke