The National Transport and Safety Authority (NTSA) has issued a fresh notice reminding motorists whose Smart Driving Licences are ready for collection to pick them up from their designated centres.
“Visit the centre where you registered your biometrics to collect your Smart Driving Licence today. Remember to bring your original ID for verification,” the authority wrote in a notice on Friday, October 16.
As NTSA continues to encourage motorists to check the status of pending documents online and collect those ready for pickup, it has warned against using brokers to facilitate services including driving licences, vehicle logbooks and new-generation number plates.
The authority emphasised that its services are accessible directly to the public, urging applicants to track their documents without paying middlemen.
Kenyans lining up inside the National Transport and Safety Authority (NTSA) office in Nairobi in 2024.
Photo
NTSA
“Do not deal with brokers. We have made our processes completely transparent, giving you full control without any need for brokers or intermediaries,” NTSA stated.
Intermediaries often claim they can speed up licence applications and renewals, arrange driving tests, process vehicle ownership transfers or help applicants bypass queues.
However, using unauthorised brokers can expose motorists to fraudulent payments, counterfeit documents and the misuse of personal information.
In its latest advisory, NTSA directed motorists to use its online portal instead, where they can confirm whether their documents and plates are ready for collection.
Motorists can search for driving licences using their national identity numbers, while vehicle and motorcycle registration numbers can be used to check the status of logbooks and reflective number plates.
The status-checking service is free and does not require users to register an account.
The portal also identifies the specific collection centre where each document should be picked up, helping applicants avoid unnecessary visits to NTSA offices.
Further, NTSA has provided an option for motorists to report delays or other concerns through its online portal, with updates on resolved complaints sent to the email address supplied during submission.
Photo collage of a driving license and a logbook, and new generation number plates on display.
Motor Trends/ Standard