The Electricity Company of Ghana (ECG) is set to commence a nationwide meter audit exercise across all its operational areas to reduce commercial losses, improve revenue assurance and combat electricity theft.
In a statement, ECG said the exercise would involve inspecting and verifying prepaid and postpaid meters, Special Load Tariff (SLT) installations and associated wiring “to confirm the integrity of metering systems and ensure accurate measurement and billing of electricity consumption.”
The company said the announcement served as official notice of the exercise, stressing that “no further prior notices, appointment letters, or advance notifications will be issued.”
It therefore urged customers, landlords, estate managers, property managers, facility managers and security personnel not to deny or delay access to authorised ECG personnel on the grounds that they had not received a separate notification letter.
ECG cited Regulation 4(h) of the Public Utilities Regulatory Commission (Customer Service) Regulations, 2020 (L.I. 2413), which requires consumers to grant utility employees or authorised agents safe and reasonable access to their premises, subject to the production of verifiable identification and compliance with the utility’s customer charter.
“All ECG employees and authorised agents participating in the exercise will carry official ECG identification cards,” the statement said, urging customers to verify the identities of field personnel before granting them access.