As the October-December rainfall season gets underway, with El Niño-related weather conditions raising concerns over potential flooding, having emergency contacts readily available can help Kenyans reach the relevant authorities when urgent assistance is needed.
Kenyans.co.ke has compiled a reference guide covering key contacts and hotlines for disaster response, law enforcement, healthcare, utilities, transport and government services in Nairobi.
Disaster Response and Emergency Lines
Kenyans can contact the National Disaster Operations Centre (NDOC) on 0202212386, 0758547049 or 0776390897, or use its toll-free line, 0800721571.
An ambulance headed to deliver emergency services
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Kenyans.co.ke
For urgent incidents requiring police or general emergency assistance, the national hotlines are 999 and 112.
Britam’s 24/7 Road Rescue number, 0705100100, can also be used to request assistance during or after a flood-related incident that may have left motorists stranded or their vehicles stuck in flooded areas.
Medical Emergencies and Ambulance Services
Ambulance evacuation and emergency treatment can be accessed through the Social Health Authority’s (SHA) 922 Lifeline, with the first 24 hours of treatment covered, regardless of whether the patient is registered with SHA or has paid contributions.
Kenya Red Cross can also be reached on 0703037000 or through its toll-free number, 1199.
For Ebola-related concerns, members of the public can contact the Ministry of Health by calling 719, dialling *719# or sending a WhatsApp message to 0700719719.
Fire Emergencies and Crime Reporting
Nairobi County’s fire and emergency ambulance services can be reached through 0202344599, 0202222181, 0202222182 or 0202222183.
Members of the public who wish to report suspected criminal activity anonymously can contact the Directorate of Criminal Investigations (DCI) through its toll-free hotline, 0800 722 203, or send a WhatsApp message to 0709570000.
An image of a fire engine belonging to Kiambu County.
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Kiambu county fire and rescue
Essential Utilities and Environmental Incidents
For electricity-related problems, customers can reach Kenya Power through the USSD code *977#, call 97771, or contact its national service centre on 0703070707, with further assistance available through customercare@kplc.co.ke.
Nairobi City Water and Sewerage Company (NCWSC) can be contacted on 0703080598 or 0703080000, with an additional hotline at 0724 253582 and an ethics and integrity line at 0700332355.
Environmental incidents and noise complaints can be reported to the National Environment Management Authority (NEMA) by calling 0786101100, through WhatsApp on 0741101100, or by emailing incidence@nema.go.ke.
Transport and Rail Services
For transport-related enquiries and assistance, the National Transport and Safety Authority (NTSA) can be reached on 0709 932000 or through info@ntsa.go.ke.
Passengers using the Standard Gauge Railway (SGR) Madaraka Express passenger service can contact 0709388887 for enquiries, complaints, and lost property, while Kenya Railways provides assistance through 0709907000 and 0709907555.
County Government and Public Services
Huduma Kenya provides assistance through 1919, WhatsApp on 0747 191919 and info@hudumakenya.go.ke, while eCitizen support is available around the clock on 020 7903260 or through support@ecitizen.go.ke.
Residents seeking assistance from the Nairobi City County Government can contact City Hall through 0725624489, 0202224281, 0730047047 or 0207247047, while customer care is available on 0738041292 and 0725624489.
Gender-Based Violence and Child Protection
People experiencing or reporting gender-based violence can call the toll-free helpline 1195, which operates around the clock.
Child protection concerns, abuse reports, and cases involving missing children can be directed to Childline Kenya through 116, calls or text messages to 0724555251, 0725352107, or 0732263554, or WhatsApp on 0722116116.
Cars submerged in flood water in Nairobi, Friday, March 6, 2026.
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Courtesy