The Banking Mohtasib Pakistan has resolved 29,001 complaints in favor of bank customers, involving refunds worth Rs. 1.2 billion, during the first nine months of 2026.
According to a statement issued in Karachi, the office received 33,625 new complaints between January 1 and September 30, including 5,927 complaints submitted through the Prime Minister’s Portal.
Banking Mohtasib Sirajuddin Aziz urged customers to protect their financial information, including bank account details, and avoid sharing sensitive information with third parties.
He also advised customers not to click on mobile links unless they could verify that they came from authentic and reliable sources.
Aziz further recommended that customers receiving suspicious calls immediately contact their bank’s helpline and report the incident, along with the relevant phone numbers, to the National Cyber Crime Investigation Agency (NCCIA).