The airline said passengers who do not wish to travel on their originally planned dates can opt for an alternative station within the Gulf Cooperation Council (GCC) region, subject to availability. The option is available for those who want to travel on a different date or explore alternative routes.
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Guests choosing the alternative option will need to make their own travel arrangements to reach their preferred departure or arrival point and meet the applicable visa and entry requirements, the airline said.
Passengers may also rebook their journeys from or to Dubai or Doha. Air India said guests whose flights have been cancelled may alternatively seek a full refund if they decide not to travel.
Contact details for affected passengers
Air India said its teams are available round the clock to assist affected passengers with rebooking, refunds and other travel-related queries.
Passengers can contact the airline's call centres at +91 1169329333 and +91 1169329999. They can also reach the Air India Express contact centre at +91 124 6935800 or contact their booking agents for assistance.
The airline added that its teams are coordinating with Global Customer Care and airport teams to help passengers navigate the disruptions and minimise inconvenience.
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Airline monitoring situation
Air India said it would continue to monitor the situation and keep passengers informed about further developments.
The temporary suspension comes amid an evolving regional situation that has prompted the airline to review its flight operations. Passengers scheduled to travel to or from Jeddah, Riyadh and Dammam have been advised to check their flight status and contact the airline before proceeding with their journeys.
The airline said its priority remains supporting affected passengers, minimising inconvenience and helping them continue their journeys through suitable travel options.