Great customer experience leads to trust building — Afolabi

Dr. Taiwo Afolabi, Chairman, SIFAX Group, has said creating exceptional customer experience by businesses is the only way they can enjoy trust and loyalty from their customers.

Speaking at the celebration of 2026 Customer Service Week, at the company’s headquarters, in Lagos, Afolabi noted that this value has been one of the reasons for the success recorded by SIFAX Group subsidiaries across different sectors.

“To our valued customers, as we celebrate customer service week, I would like to sincerely thank you our clients, for the trust and confidence that you have continued to place in us. Your patronage and partnerships inspire us to continually raise the standard of service we provide. At SIFAX Group, we believe that exceptional service is not just about meeting expectations but about creating experiences built on trust, responsiveness and lasting relationships.”

“On behalf of the board and management, I wish to express our deepest appreciation to you, our esteemed customers and members of staff for being an important part of our journey. Happy Customer Service Week, we are always happy going the extra mile for you.”

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Wunmi Eniola-Jegede, Group Coordinating Director, who was represented by Oliver Omajuwa, Director, Operations and Strategy, commended the staff who, according to her, have been instrumental in executing the vision of the company’s businesses as well as building relationship with customers through excellent service delivery

“To us at SIFAX Group, every day is a Customer Service Day because the customers are the lifeblood of our company. We have positioned ourselves to respond, service and exceed the expectations of our customers every day. This is to appreciate them for their continuous patronage and support, while we also acknowledge the role of our staff who are critical in delivering service to our customers,” Eniola-Jegede said.