Restaurant Says CEO Seeks RM120,000 Compensation Over Wine Allegedly Spilled On Her Hermès Bag

Anni Miao, CEO of a cosmetics and health food wholesaler, shared the incident in a Threads post last week.

Miao said the incident took place on 18 May, when two to three droplets of red wine allegedly landed on her Hermès Kelly To Go, a handbag made of white matte crocodile leather.

She claimed that a manager assured her the restaurant would take responsibility for the incident.

However, four months later, she said the restaurant had shown little intention of compensating her for the damage and had repeatedly avoided communicating with her.

Despite the incident, Miao said she paid 40,000 New Taiwan dollars (about RM5,110) for the meal and did not make a scene at the restaurant.

She expressed disappointment with the establishment, given its prestigious reputation.

Miao is reportedly seeking 930,000 New Taiwan dollars (about RM120,000) in compensation.

In a statement last Friday, 9 October, the restaurant denied avoiding responsibility, saying it was seeking legal advice because there was insufficient factual evidence to establish what had happened.

The restaurant said its surveillance cameras did not capture the alleged incident inside the private room where Miao was dining at, and that no staff members were present when it allegedly occurred.

"Because the surveillance cameras do not directly capture the full interior of the private room, the company still cannot determine the actual cause of the damage based solely on the existing video footage.

"Therefore, based on the information currently available, there is insufficient factual evidence to conclude that the damage to the bag was caused by our company's service staff," it said.

The restaurant also denied avoiding communication with Miao, claiming it had reached out to her to offer assistance with cleaning and transport expenses.

However, the restaurant said it would not compensate Miao until the facts of the incident had been fully established.

In response, Miao denied seeking RM120,000 in compensation and shared screenshots of her conversation with the restaurant.

In the screenshots, the restaurant's spokesperson allegedly acknowledged the mistake and agreed to purchase a wine pourer to prevent a similar incident from happening again.