- T-Mobile has reached a settlement in New York over its controversial 2024 price hikes, potentially delivering more than $38 million in benefits to affected customers.
- Eligible customers can receive refunds, free 5G phones, or upgrade credits, while those who stay will have their plan prices frozen until at least 2029.
- The settlement only applies to affected New Yorkers, with no similar relief announced for customers in other states.
T-Mobile’s unjust 2024 price hikes are now coming back to haunt it, and you, as a customer, might finally be entitled to some relief in return. That’s exactly what New York Attorney General Letitia James’ office announced earlier this week, revealing that it has secured a settlement with T-Mobile that could deliver more than $38 million in benefits to affected customers in the state.
Here’s a quick refresher to get you up to speed: Between 2017 and 2019, the carrier giant promised that it was putting an end to price hikes for certain cellular plans. The price lock campaign was aggressive and compelling, and it convinced users that their monthly rates wouldn’t increase unless they decided to make changes themselves. It took the unpredictability out of wireless bills. Fast forward to 2024, and the un-carrier forgot all about its promise.