Tiruchi Railway Division conducted “Jan Samvaad” - a public interaction programme — on Thursday facilitating direct interaction between railway officials and passengers to obtain their feedback, suggestions and grievances relating to railway services and passenger amenities.
Divisional Railway Manager Balak Ram Negi led the programme at the Tiruchi Junction. He and other officers directly interacted with the passengers travelling in the Jan Shatabdi Express upon its arrival at the station.
A dedicated interaction session was conducted on Platform 1 at the railway station when passengers shared their feedback and concerns. Similar interactions were conducted at 15 select stations across Tiruchi Division under the supervision of the designated railway officers. These stations included Vriddhachalam, Tiruchi Fort, Ariyalur, Tiruvarur, Villupuram, Karaikal, Srirangam, Chidambaram, Puducherry, Mayiladuthurai, Kumbakonam, Tiruvannamalai, Nagapattinam, and Thanjavur Junction.
A total of 581 responses were received from passengers across the division. The suggestions, feedbacks, and grievances were recorded and reviewed for appropriate follow-up. The initiative provided an opportunity for the railway officials to understand passenger expectations, identify areas requiring improvement, and strengthen passenger-oriented service delivery.
The feedback received will help the departments concerned to take action to improve railway services, cleanliness, and passenger amenities. The successful conduct of the ‘Jan Samvad’ across Tiruchi Division underscores Southern Railway’s commitment to public participation, redress, and continuous improvement in passenger services under Special Campaign 6.0, a press release from the Tiruchi Railway Division said.
Published - October 23, 2026 04:51 pm IST