ARAU: From Jan 1 onwards, only individuals or company representatives registered as intermediaries and approved by the road transport department (JPJ) will be allowed to conduct transactions on behalf of customers at JPJ offices and branches nationwide.
JPJ director-general Aedy Fadly Ramli said the requirement was aimed at regulating intermediary services more systematically, transparently and with integrity.
He said registration as a JPJ-approved intermediary would open on Nov 1 through an online platform provided by the department.
"Each approved registered intermediary will be issued an official digital identification document bearing a serial number, valid for two years, subject to the department’s terms and regulations," he told a press conference after inspecting the newly upgraded Perlis JPJ office here today.
Aedy said this did not mean JPJ had ties, cooperation or business relationship with any registered intermediary. Registration approval also does not constitute JPJ’s endorsement, recommendation or guarantee of the services offered by the intermediary, he added.
"JPJ will not be responsible for losses, fraud, additional charges or disputes arising from private transactions between customers and registered intermediaries.
"In this regard, the public is advised to remain vigilant and prioritise the department’s official channels, such as the MyJPJ application, the JPJ Public Portal, service counters and other official channels to avoid unwanted risks."