KUALA LUMPUR: TuJu has apologised to users experiencing disruptions to its navigation feature over the past few days, saying restoration work is expected to be completed by Nov 6.
In a statement, developer Prosignal Consortium Sdn. Bhd said its technical team was carrying out recovery and improvement work to ensure its features operated smoothly and reliably.
"We take the inconvenience seriously and appreciate users' feedback and criticism of our service," it said.
It said updates on the restoration work would be shared through its official channels, while other features in the app remained available as usual.
It also thanked users for their patience and support, saying their reports and feedback helped the team identify problems and implement the necessary improvements.
"We will continue working to meet users' expectations and make TuJu one of the leading navigation apps that prioritises the data security of Malaysians."
Yesterday, The Malaysian Highway Authority (MHA) announced that TuJu was undergoing system upgrades, temporarily disrupting its navigation function just a day after the government encouraged Malaysians to switch from Waze to the locally developed alternative.
The announcement comes after the government banned civil servants from using Waze while on official duty, citing concerns over data security and the application's links to Israel.
The directive, which took immediate effect, followed a decision made at the National Cyber Security Committee meeting chaired by Prime Minister Datuk Seri Anwar Ibrahim on Oct 20.
Chief Secretary to the Government Tan Sri Shamsul Azri Abu Bakar later instructed ministry secretaries-general and department heads to ensure the directive was communicated to civil servants under their supervision.
The National Cyber Security Agency (Nacsa) later clarified that the restriction applied to civil servants performing official duties.
Meanwhile, the Prime Minister's Department encouraged Malaysians to stop using Waze and consider locally developed alternatives, including TuJu.
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