KHOTANG, Oct 14: The District Administration Office in Khotang has introduced arrangements allowing people to receive certain services without visiting the office in person.
Chief District Officer Mahesh Kumar Gurung said applicants could send the required documents to the administration’s email or WhatsApp, either themselves or with help from their nearest ward office.
“Requiring people to visit the administration costs them both time and money. We plan to simplify cumbersome procedures and make services faster and more accessible through technology,” he said. “In the first phase, we have started providing four types of services without requiring physical attendance. We plan to expand these services soon.”
Applicants seeking recommendations to certify their Dalit, Janajati or Khas Arya identity, or to verify their surname, must submit a ward recommendation along with a photocopy of their birth registration or citizenship certificate.
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According to a notice issued by the administration, those seeking permission to organize traditional religious and cultural festivals, processions, celebrations or fairs must submit an application or letter along with a recommendation from the relevant ward or local government.
Service users said the office’s service delivery had improved considerably since Gurung took charge.
Gurung, who arrived in Khotang following his transfer on September 10 (Bhadau 25), has launched a districtwide campaign called “Chief District Officer for Citizen Dialogue.” The initiative aims to address residents’ concerns and needs while making administrative bodies more responsible and accountable.
He said the campaign would bring citizens’ problems, complaints and suggestions to the relevant agencies and create opportunities for direct dialogue between residents and the administration.
“Citizen dialogue helps ensure transparency in public service delivery. We discuss the problems people face, difficulties in obtaining services and issues that need to be resolved locally,” he said. “We expect the campaign to help build public trust in the administration.”
Gurung also highlighted the growing challenge of drug abuse.
“Drug abuse poses a challenge to individuals, families and society. Controlling it requires legal action, greater public awareness, information on prevention and active community involvement,” he said.
He has combined citizen dialogue, drug control and community policing into a joint campaign. The District Administration Office and District Police Office launched the initiative to maintain peace and security and promote a more orderly society.