New solution enables real-time authorisation of AI agents, while expanded governance tools improve visibility, security and cost control
ServiceNow has introduced AI Passport, a new solution designed to verify and enforce AI agents’ authorised permissions at runtime, alongside expanded governance capabilities to help enterprises deploy AI securely and responsibly.
AI Passport provides a cryptographically signed credential that verifies the actions AI agents and Model Context Protocol (MCP) servers are permitted to perform throughout multi-agent workflows. Grounded in enterprise policies, approvals and business context, it enables organisations to restrict unauthorised actions, revoke access and maintain auditable records of AI-driven decisions.
The solution supports ServiceNow’s Super Intelligence Control Tower, which brings AI discovery, governance, security and cost-to-value measurement together on a unified platform. It can identify unapproved AI agents, map access permissions, monitor agent behaviour and enforce graduated responses, including restricting or terminating agent activity when required.
“Enterprises need confidence that every AI agent is operating within its authorised scope,” said Jon Sigler, Executive Vice President and General Manager, AI Platform at ServiceNow. “AI Passport and our expanded governance capabilities unify agent authority, security and operational oversight, helping organisations scale AI with greater control.”
AI Passport strengthens runtime security
AI Passport is built on open specifications, enabling governance platforms, identity providers and enforcement systems to issue and verify credentials for first- and third-party AI agents. Permissions can be narrowed at each stage of a workflow, helping prevent agents from exceeding their authorised scope.
ServiceNow has named NVIDIA as a design and launch partner. The companies are working to implement AI Passport using the NVIDIA Open Agent Safety Platform, which includes NVIDIA OpenShell secure runtime software and the NVIDIA Sentry security framework.
“Securing AI agents in production demands enforcement at the infrastructure layer,” said Itay Ozery, Director of Product Marketing for Networking and Cybersecurity at NVIDIA. “By implementing AI Passport with the NVIDIA Open Agent Safety Platform, ServiceNow customers can continuously verify and enforce agent permissions at runtime.”
Expanded AI discovery, governance and cost management
The Super Intelligence Control Tower introduces enhanced capabilities to help enterprises identify AI assets, monitor their activity, enforce policies and measure business value. Key features include:
- AI discovery: Shadow AI detection and more than 400 out-of-the-box connectors to identify AI agents across platforms and vendors.
- Continuous monitoring: Observability tools to track agent activity, execution traces and behaviour.
- Access governance: Permission mapping to align authorisation decisions with actual entitlements.
- Cost management: Tracking AI expenditure by user, department and runtime, with alerts for potential budget overruns.
- Value intelligence: Connecting usage, costs, quality and realised business value to improve investment decisions.
- Policy enforcement: Graduated responses that can alert, throttle or block AI activity.
AI Cost Management, part of IT Asset Management, is designed to consolidate spending on frontier models, embedded software AI, hyperscalers and data-centre GPUs into a single view.
Supporting AI governance in financial services
ServiceNow’s Operational Resilience solution for financial services brings AI governance, risk and security capabilities together to help institutions identify exposed assets, contain incidents and maintain auditable compliance records.
According to ServiceNow’s 2026 Banking AI Maturity Index, while all surveyed banks report using AI, only 24% have governance capabilities that match their adoption. The platform helps financial institutions monitor AI agents, identities and assets across IT, operational technology, cloud and third-party environments.
Customer perspective
LTM Limited is using ServiceNow’s platform to strengthen oversight of its AI estate. Chandan Pani, Chief Information Security Officer at LTM, said the organisation has deployed 1,500 AI agents, each assigned an employee ID and manager to support accountability and continuous improvement.
The company expects centralised visibility into AI inventory, risk and compliance to improve operational efficiency and support responsible AI adoption.
Availability
AI Passport, shadow AI detection and AI Cost Management are expected to become available in the fourth quarter of 2026. ServiceNow’s Operational Resilience solution for financial services is available now.
Further information on AI Passport and its integration with the NVIDIA Open Agent Safety Platform will be presented at NVIDIA GTC Berlin in session SB61172.
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