PUTRAJAYA: The government has instructed the Malaysian Highway Authority (LLM) and application provider Prosignal Consortium Sdn Bhd to explain the technical disruption flagged by users of the TuJu navigation application.
Government spokesman Fahmi Fadzil said both parties must provide detailed explanations on the root causes of the problems, technical aspects, current app performance, and ongoing or planned corrective measures.
"Such an explanation is crucial to ensure the issues can be addressed comprehensively, enhancing the reliability of the TuJu application, and boosting public confidence in the usage of local navigation applications," said Fahmi at a post-Cabinet press conference today.
Fahmi also said that Chief Secretary Shamsul Azri Abu Bakar would chair a meeting with the secretaries-general of several ministries to review the use of navigation applications, including locally developed alternatives, and ensure that Waze is no longer used by civil servants.
The meeting will also examine LLM and Prosignal Consortium's explanations.
"This includes the technical aspects, functional effectiveness, user experience and an improvement action plan with clear targets and timelines," Fahmi said.
Yesterday, LLM apologised for disruptions on the TuJu app following a surge in users. LLM said it would work with Prosignal Consortium to identify the root causes of the disruptions, restore system stability and improve the app’s capacity to handle the increased user volume.
Civil servants were banned from using Waze following an Oct 20 letter issued by Shamsul who said the decision was made at a National Cybersecurity Committee meeting earlier that day.
Prime Minister Anwar Ibrahim later encouraged Malaysians to consider using TuJu.
However, TuJu users complained on social media platforms such as Threads about issues with the app, such as unreliable route navigation, a lack of real-time incident data and bugs that affected user experience.