Netcracker Technology announced today that long-standing partner and customer WEHCO Video, Inc., d/b/a Cablelynx Broadband ("Cablelynx"), has committed to an ongoing engagement based on Netcracker's AI-enabled e-commerce and customer experience capabilities to help grow its business, reduce call center volume and improve customer satisfaction.
Cablelynx, a community-focused broadband service provider operating across four states, plans to provide its customers with self-care capabilities and increased personalization options to support this business expansion. The addition of a customer self-service portal for both new and existing subscribers will allow Cablelynx to continue modernizing its business operations.
With the AI-enabled e-commerce capabilities of Netcracker Digital Commerce & Monetization, which facilitates unique customer journeys through personalized sales channels, resulting in reduced OpEx, enhanced revenue streams, increased sales and a superior and consistent customer experience, Cablelynx will provide a faster and more convenient shopping and order process across channels.
Read the full press release here.