NHS doctors missed chances to save the life of a 'happy, healthy' five-month-old girl who died from meningitis, an inquest jury has found.
Esta High died at Leeds General Infirmary in November 2023, days after she was taken into the emergency department with a high temperature and vomiting which doctors had said was caused by Covid.
Her parents, Lynsey Carr and Leon High, insisted that their concerns over the seriousness of the illness were ignored.
They told Wakefield Coroner's Court that Esta could have survived if 'rude' staff had tested sooner for a bacterial infection and started vital antibiotic treatment.
The inquest jury today found that Esta 'died of natural causes which was contributed to by neglect' and 'had Esta received required care, based on the balance of probabilities, it would have probably saved or prolonged her life'.
The jury - which was made up of five women and six men - said opportunities were missed as doctors stuck with a diagnosis of Covid after she tested positive for coronavirus.
There was no dispute that Esta's cause of death was streptococcus pneumoniae meningitis, the court heard.
Lawyers for Leeds Teaching Hospitals NHS Trust admitted during the inquest that there had been missed opportunities to diagnose the bacterial infection which causes meningitis and give Esta antibiotics.
NHS doctors missed chances to save the life of Esta High, a 'happy, healthy' five-month-old girl, who died from meningitis in 2023
Her parents, Lynsey Carr and Leon High, insisted that their concerns over the seriousness of the illness were ignored
Ms Carr and Mr High (right) outside Wakefield Coroner's Court as their solicitor read out a statement
Ms Carr told the jury how Esta was a 'happy, healthy, smiling girl' before she became ill on October 31 2023.
Her parents took her to Leeds General Infirmary with a high temperature and vomiting, and she later tested positive for Covid.
Ms Carr told the inquest how the family, from Leeds, was put in a side room at the hospital's children's assessment and treatment (CAT) unit where she believed staff were more concerned with isolating Esta due to the Covid risk than listening to her parents.
Ms Carr said she and Mr High refused advice from doctors to take Esta home as she had a temperature that soared to over 40 degrees and she would not stop vomiting.
She said her daughter developed a rash and her arm started shaking, which she feared was a seizure.
Mr High filmed Esta's arm movements and this was shown to the jury.
Ms Carr told the jury 'we were extremely worried' and 'we kept asking for help', but 'staff were rude and don't listen to our concerns'.
She said that Esta's time on the CAT unit was '15 hours that were filled with missed opportunities'.
Esta was described as a 'happy, healthy, smiling girl' before she became ill on October 31 2023
Wakefield Coroner's Court heard how there were 'missed opportunities' to save the infant at Leeds General Infirmary
Esta's parents said: 'We felt so blessed that Esta was our daughter and for her to be taken away so cruelly is something we'll never get over'
By late afternoon on November 2, Esta could not be roused and the jury heard how scans and other tests showed evidence of meningoencephalitis and streptococcus pneumoniae.
Esta was taken to intensive care and attempts were made to save her life, but Ms Carr said it was all too late.
She died on November 6.
Ms Carr told the jury: 'Unfortunately, as our daughter had been left untreated for 55 hours, it was too late to save our darling girl.'
She said her daughter was 'bright, beautiful and perfect from the first moment', and 'when she arrived, she completed us'.
She added: 'Her smile lit up every room - especially in the mornings when she woke as if full of joy just to see us again.
'She brought happiness everywhere she went.'
Ms Carr said: 'She made us a family of three and we were excited for every moment ahead.
'In just five months, Esta touched the lives of everyone who met her.'
In a statement read by her solicitor outside court on Tuesday, Ms Carr said: 'During Esta's time in hospital, we were her voice.
'However, we felt like we weren't listened to and instead were made to feel like we were anxious and overprotective parents despite our girl's symptoms worsening.
'All we wanted was for Esta to get better and return home.'
She said: 'Making the decision on the advice of the intensive care staff to withdraw Esta's life-support broke us. Esta passed away lying between me and Leon - something no parent should ever have to go through.
'We felt so blessed that Esta was our daughter and for her to be taken away so cruelly is something we'll never get over.'
Ms Carr said: 'All we can hope for is that by sharing our story we can help improve care for others.
'Parents know their children better than anyone, and when they say something isn't right, they need to be listened to and taken seriously.'
And she said: 'If we can prevent what happened to Esta happening to others, then her death won't have been totally in vain.'
Solicitor Joe Haley, from Irwin Mitchell, said: 'While nothing will ever make up for their pain, we're pleased that we've at least been able to provide Lynsey and Leon with the answers they deserve.
'It's now vital that lessons are learned to help improve patient safety and prevent others from going through the terrible suffering Esta's family has endured.'
Dr Elizabeth Garthwaite, chief medical officer at Leeds Teaching Hospitals NHS Trust, said: 'We are deeply sorry that we failed Esta and her family, and offer our sincere and heartfelt condolences to Lynsey and Leon following the tragic death of their daughter.'
Dr Garthwaite added: 'We recognise that serious failures occurred in the care provided to Esta and that these failures had devastating consequences.
'We take the concerns raised by the coroner extremely seriously and will carefully consider the report's findings and recommendations.
'We are committed to responding openly and fully, and to taking any further action necessary to improve patient safety.'