Fusion CX IPO Explained | Founders on Valuation, Growth Strategy and AI Opportunity

Fusion CX has launched its ₹702 crore initial public offering, bringing its global customer experience and business process solutions business into focus. The issue comprises a ₹500 crore fresh issue and a ₹202 crore offer for sale, with proceeds earmarked partly for debt repayment and upgrades to AI tools at its subsidiaries. In this exclusive conversation, Pankaj Dhanuka, Co-founder, CMD and CEO, and Kishore Saraogi, Co-founder, MD and COO of Fusion CX, discuss the company’s business model, financial performance, IPO objectives and growth strategy. With 40 delivery centres across 13 countries, 208 clients and services spanning customer support and AI data infrastructure, can Fusion CX capitalise on growing demand for technology-led customer experience? The management also addresses expansion plans and the opportunities ahead.