PUTRAJAYA: The government has directed the Malaysian Highway Authority (MHA) and Prosignal Consortium Sdn Bhd to explain technical issues reported by users of the TuJu navigation application.
Government spokesman Datuk Seri Fahmi Fadzil said the explanation must cover the root causes of the problems, technical aspects, current performance, and ongoing or planned corrective measures.
"MHA has acknowledged that users are facing problems and has informed us that efforts to improve the application are under way," he said in a post-cabinet press conference.
Fahmi said Chief Secretary to the Government Tan Sri Shamsul Azri Abu Bakar was coordinating a meeting involving the secretaries-general of several ministries.
The meeting would review the use of navigation applications, including locally developed alternatives, and ensure that Waze was no longer used, particularly by civil servants.
"The meeting will also examine MHA and Prosignal Consortium's explanations.
"This includes the technical aspects, functional effectiveness, user experience and an improvement action plan with clear targets and timelines."
Tuju went offline yesterday for system upgrades, temporarily disrupting its navigation function just a day after the government encouraged Malaysians to switch from Waze to the locally developed alternative.
The move comes after the government banned civil servants from using Waze while on official duty, citing concerns over data security and the application's links to Israel.
The directive, which took immediate effect, followed a decision made at the National Cyber Security Committee meeting chaired by Prime Minister Datuk Seri Anwar Ibrahim on Oct 20.
Shamsul Azri later instructed ministry secretaries-general and department heads to ensure the directive was communicated to civil servants under their supervision.
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