- Kuwait's Public Authority for Manpower introduced an electronic 'Report Me' service through the Sahel app for workers to flag labour violations
- The service covers eight categories of violations, including excessive recruitment fees, undocumented employment, and human rights abuses
- PAM confirmed that the identities of all complainants will be kept strictly confidential to protect workers from employer retaliation
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Kuwait has introduced a new digital tool that allows workers, including Kenyan migrant workers, to report abusive employers and labour law violations directly to government authorities.
Source: Getty Images
The Public Authority for Manpower (PAM) launched the "Report Me" service through Kuwait's unified government platform, the Sahel application, providing workers with a confidential electronic channel to flag violations related to labour legislation and recruitment practices.
How the Report Me Service Works
Workers can access the service by opening the Sahel Individuals section of the app, navigating to PAM services, and selecting the "Report Me" option.
From there, they choose the category of violation, provide a description, and submit the report, with the option to attach photographic evidence. Upon submission, the system generates a report number that allows the case to be tracked by the relevant authorities.
PAM said that accurate and detailed information is essential, as it helps inspection teams locate the site of the alleged violation and respond more effectively.
Specialised teams will review each submission and take appropriate action under the supervision of PAM Director General Engineer Rabab Al-Osaimi.
The service covers eight categories of violations: recruitment agencies handling previously recruited domestic workers, charging undocumented recruitment fees, employing undocumented workers, safety and security violations, human rights abuses involving violence, employing workers in roles not designated for their gender, employing minors under 18, and deploying workers during the prohibited midday period from 11:00 am to 4:00 pm.
What This Means for Kenyan Workers in Kuwait
PAM Director of Public Relations and Media Mohammed Al-Muzaini said the initiative is aimed at "expanding community participation in monitoring labour and humanitarian issues and supporting government efforts to address practices that violate laws and regulations."
For Kenyan workers in Kuwait, who are predominantly employed in domestic work, construction, hospitality, and retail, the service addresses long-standing concerns around unpaid wages, passport confiscation, excessive recruitment fees, and unsafe working conditions.
PAM confirmed that the identities and personal details of all complainants will remain strictly confidential, with no information disclosed to employers or other parties. This protection is particularly significant for workers who may fear reprisals for coming forward.
PAM also drew a clear distinction between its "Report Me" service and its separate Labour Complaint Service. The latter is intended for workers seeking to resolve personal employment disputes such as unpaid wages, contract issues, or termination disagreements, and should be submitted through the Labour Relations Unit or the Ashal Manpower Service.
The "Report Me" tool, by contrast, is designed for anyone who witnesses a broader violation of labour law, regardless of whether they are personally affected.
Workers can download the Sahel application on mobile devices to access the service. For follow-up enquiries, PAM directs users to its official website or WhatsApp service channels.
Source: Getty Images
Kuwait’s Ministry of Interior ends temporary visa extension
In other news on TUKO.co.ke, Kuwait’s Ministry of Interior ended temporary visa extension measures on September 1, 2026, requiring visitors and expatriate residents to comply with standard immigration and residency rules.
The emergency arrangements were introduced earlier in the year after regional airspace disruptions linked to the US-Iran conflict left travellers stranded, prompting automatic extensions for visit visas and special absence permits for residents unable to return.
Visitors in Kuwait must leave before their visas expire, while expatriates abroad should use the government’s Sahel app to verify their residency status and permitted return dates.
Under a transitional arrangement, residents who left Kuwait on or before August 31, 2026, qualified for a final exceptional extension, with the ministry warning that failure to meet the applicable deadlines could result in immigration or residency violations.
Source: TUKO.co.ke