ECG announces nationwide meter audit to curb power theft

The Electricity Company of Ghana Limited (ECG) has announced that it will soon begin a Nationwide Meter Audit Exercise across all its operational areas, as part of efforts to reduce commercial losses, improve revenue assurance, and combat electricity theft.

In a public announcement, the company said the exercise will involve inspecting and verifying all prepaid and postpaid meters, Special Load Tariff (SLT) installations, and associated wiring. The aim is to confirm the integrity of metering systems and ensure accurate measurement and billing of electricity consumption.

ECG said the announcement serves as official notice of the exercise and that no further prior notices, appointment letters, or advance notifications will be issued.

It therefore advised customers, landlords, estate managers, property managers, facility managers, and security personnel that the absence of a separate notification letter shall not be a basis for denying, restricting, or delaying access to authorised ECG personnel.

The company also reminded the public of Regulation 4(h) of the Public Utilities Regulatory Commission (Customer Service) Regulations, 2020 (L.I. 2413). The regulation requires a consumer to grant a utility’s employee or agent safe and reasonable access to the consumer’s premises to read a meter or check utility equipment. This is subject to the production of a verifiable identity card, and to the agent following the access procedure prescribed in the utility’s Customer Charter.

ECG said all its employees and authorised agents taking part in the exercise will carry official ECG identification cards. Customers are encouraged to verify the identity of field personnel before granting them access, through either of two channels:

• the Customer Call Centre line, 0302 611 611; or
• the *226# USSD verification code, available on all mobile networks.

To use the USSD code, customers should:

1. Dial *226# on their mobile phone.
2. Select Option 5 – Verify Staff.
3. Enter the 6-digit verification code provided by the staff member.
4. Check that the staff member’s full name, region, and district are displayed.
5. Confirm that the information matches the staff member assisting them.

For further information, customers can contact the ECG call centre on 0302 611 611 or reach the company on social media via @ECGghOfficial on Facebook, X, Instagram, TikTok, and LinkedIn.