Every CIO knows the trade-off. Software tailored to your business tends to be hard to change and hard to secure. Software assembled from best-of-breed parts is easier to buy, but the pieces rarely talk to each other, and they seldom speak the language of your industry. Now add AI, and the trade-off sharpens: the more freely people can adapt systems and let AI act on them, the more shadow IT and shadow AI creep in. Zoho says it can break that trade-off by co-creating with the industry
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