Revolut customers experienced disruptions to banking services on Tuesday, October 20, after a Google Cloud outage linked to an electrical fault affected its London region.
The outage affected Google Cloud’s London region, known as europe-west2, with the technology company reporting high error rates and intermittent network outages across certain services.
According to Google’s status page, the disruption began at 07:00 BST and primarily affected data centers in London.
The incident affected Revolut services, reportedly leaving many of its 80 million customers unable to make payments, log in to the banking app or withdraw cash from ATMs.
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A source at Revolut confirmed to Reuters that the problems were linked to the Google Cloud outage, adding that customer funds and data remained secure.
UK Businesses Also Affected
The disruption extended beyond Revolut, with several other UK businesses and services reportedly experiencing problems.
According to outage-tracking website Downdetector, “user reports indicate issues with Google Cloud in the UK (europe-west2 region). These problems are impacting multiple services that depend on Google Cloud infrastructure. We’re monitoring the situation.”
Other businesses that appear to affected according to Downdetector include parcel delivery company DPD, HSBC, Royal Mail, Lloyds Bank, Monzo, Nespresso, and Spotify.
Google said certain cloud services were experiencing elevated error rates and intermittent network connectivity issues as a result of the incident. In its latest update, the company said the “power event” that had led to failure had been mitigated, adding that “partial mitigation to infrastructure services will be observed within the next 30 minutes, and the remaining services will be mitigated thereafter.”