ATM and card services unaffected, and customers’ monies remain safe, says the bank
[SINGAPORE] OCBC’s mobile and online banking services have been restored after some customers reported difficulties accessing them on Friday (Oct 23) afternoon, the bank said.
The disruption affected some customers’ ability to make payments.
More than 700 outage reports were lodged on tracking site Downdetector from about 12.31 pm, with most citing the banking app and login issues.
In a comment responding to a customer on Facebook, OCBC said its staff were “working urgently” to resolve the issue.
In an updated response to queries from The Business Times, the bank said some customers had faced “intermittent slowness” accessing its mobile and internet banking services earlier in the afternoon.
“These services have been restored. Our ATM and card services are not affected. We assure customers that their monies are safe and no customer data is compromised,” OCBC said.
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Shares of the bank were down 0.01 per cent or S$0.01 at S$29.04 as at 3.50 pm on Friday.